FAQs
Orders and Delivery.
HOW DO I PLACE AN ORDER?
Once you have selected all your products, click the shopping cart symbol at the top right of any page. This will take you to your cart. From there, click “checkout” and follow the prompts.
HOW MUCH IS SHIPPING?
We deliver our wines free of charge anywhere in Australia for orders of six (6) bottles or more. Orders of less than six (6) bottles incur a $25.00 shipping fee.
DO YOU SHIP OVERSEAS?
Sorry to all our international friends. We are only shipping within Australia at this time.
CAN I SHIP TO A PO BOX?
Sorry, we're unable to deliver to PO boxes.
HOW DO I CHANGE/ CANCEL MY ORDER?
We are happy to cancel or change any order if you get in touch with us as soon as possible via email. If your order has already been shipped unfortunately there’s not much we can do.
WHERE IS MY ORDER?
Once we receive payment, we aim to have all orders delivered within 5-7 business days. Please note that Victoria’s delivery network is busier than usual which may cause unexpected delays. We are a very small team of 2 getting these wines out to you all so your patience is greatly appreciated. If, you haven’t received your wine within 10 days please send us an email so we can follow it up for you.It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Returns and Refunds.
WHAT IF THERE IS A PROBLEM WITH THE WINE?
We take great pride in only releasing high quality wines. If you aren't satisfied with the product you received you can return it for a full refund, under the following circumstances:
The un-opened wine bottles are returned within 7 days of opening any of the product.
Upon internal testing of the product by our trusty Deejay Wines crew it is deemed faulty or defective.
WHAT IF I JUST DON’T LIKE THE WINE?
We never like to see our customers unhappy with their wine purchases but we do understand that not all wines are for everyone. Please send us an email so we can discuss how we can make sure you’re happy with your wines.
Connect with us.
DO YOU HAVE A CELLAR DOOR?
Not yet!! We have moved around a lot these past 10 years and we are yet to find our forever home worthy of a cellar door. Keep an eye out as it is high on our list of new projects.
CAN I BUY THE WINE WHOLESALE?
Yes of course. Click here to see all our distributor information.